SUNANGLE Collector FAQ
Everything you need to know, in one place.
Browse all fourteen questions below. Each answer is presented exactly from the supplied FAQ document, with the layout refined for desktop, tablet, and mobile.
01How long does shipping take?
Answer:
Production typically takes 15–45business days, as each artwork is carefully handcrafted to ensure the highest quality.
Once your order is completed, shipping usually takes:
- United States: 20–55 business days
After your order ships, you will receive a tracking number via email.
02How do I install the artwork?
Answer:
Each order includes the necessary hanging hardware (when applicable) along with simple installation instructions.
Most pieces can be mounted using standard wall hooks or screws. We recommend having two people install larger artworks to ensure proper alignment and safety.
03Can I customize my order?
Answer:
Yes. We offer customization for selected artworks.
Depending on the design, you may be able to customize:
- Size
- Color palette
- Frame finish
- Layout
- Personalized elements
If you’re interested in a custom piece, please contact us before placing your order. We’ll be happy to discuss your ideas and confirm availability.E-MAIL:support@sunangle.vip
04What materials are used?
Answer:
Each SUNANGLE artwork is handcrafted using carefully selected premium materials, which may include:
- High-quality canvas
- Textured mixed media
- Acrylic finishes
- Natural wood frames (selected designs)
- Metal decorative elements (selected collections)
- Eco-friendly protective coatings
Material combinations vary depending on the artwork to achieve the desired texture, depth, and visual effect.
05Do you ship worldwide?
Answer:
Yes.
We proudly ship to most countries around the world.
Shipping availability may vary depending on your location and local customs regulations.
If you’re unsure whether we deliver to your country, please contact us before placing your order.
06Can I return my order?
Answer:
We want you to be completely satisfied with your purchase.
If your artwork arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
For standard (non-customized) products, eligible returns may be accepted in accordance with our Refund Policy.
Please note that customized or personalized artworks cannot be returned unless they arrive damaged or defective.
07How is the artwork packaged?
Answer:
Every artwork is carefully packaged to ensure safe delivery.
Our packaging process includes:
- Protective corner guards
- Multiple layers of bubble wrap
- Reinforced protective materials
- Durable shipping cartons
- Additional protection for oversized pieces
Each package is inspected before shipment to help minimize the risk of damage during transit.
08How can I contact SUNANGLE?
Answer:
We’re always happy to help.
You can reach our customer support team through:
Email: support@sunangle.vip
Contact Form: Available on our Contact Us page.
We aim to respond to all inquiries within 24–48 business hours.
09Is every artwork handmade?
Answer:
Yes. Every SUNANGLE artwork is handcrafted by skilled artisans. Because each piece is made by hand, slight variations in texture, brushwork, and finish are natural and make every artwork unique.
10Will the artwork look exactly like the photos?
Answer:
We strive to represent every product as accurately as possible. Because each artwork is handmade, minor variations in texture, color, and details may occur. These small differences are a hallmark of handcrafted art and contribute to the uniqueness of each piece.
11Do the colors look the same in person?
Answer:
Colors may appear slightly different depending on your screen settings, lighting conditions, and display device. We use professional photography to present each artwork as accurately as possible.
12Will I receive a tracking number?
Answer:
Yes. Once your order has been shipped, you’ll receive a confirmation email containing your tracking information. You can use the tracking number to monitor your shipment throughout the delivery process.
13Do I have to pay customs duties or import taxes?
Answer:
Import duties, taxes, and customs fees vary by country and are determined by local regulations. Any applicable charges are the responsibility of the customer. If you have questions about potential fees, we recommend contacting your local customs office before placing an order.
14How do I care for my artwork?
Answer:
To keep your artwork looking its best:
- Dust gently with a soft, dry cloth.
- Avoid using water or harsh cleaning chemicals.
- Keep the artwork away from direct sunlight and excessive humidity.
- Handle with care during installation or relocation.
Proper care will help preserve the beauty and longevity of your artwork.
Still need help?
Speak directly with the SUNANGLE studio.
For artwork-specific questions, commissions, delivery, or installation guidance, contact the studio and include the artwork name plus any wall measurements or room photos that may help.